Privacy policy

Last Updated: September 11, 2026

JULIV ("JULIV," "we," "our," or "us") respects your privacy. This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information when you visit our website, purchase jewelry, join our email list, contact us, or otherwise use our services (the "Services").

By using the Services, you acknowledge the practices described in this Privacy Policy.

Information We Collect

Depending on how you interact with JULIV, we may collect:

• Contact information: name, email address, telephone number, billing address, and shipping address.

• Order information: products purchased, cart contents, order history, shipping details, returns, exchanges, and refund information.

• Communications: information you include in customer-support requests, contact forms, reviews, or other messages.

• Technical information: IP address, browser and device information, referring pages, pages visited, and information needed to secure and operate the website.

Shopping Bag and Browser Storage

Our website may use essential browser storage to remember items in your shopping bag and support site functionality. You can clear this information through your browser settings.

Payment Information

Payments are processed by Stripe, a third-party payment processor. When you begin checkout, Stripe may collect payment method details, billing and shipping information, transaction amounts, fraud-prevention information, and other information needed to process the transaction. JULIV does not store complete payment card numbers on its own servers.

Stripe processes information under its own Privacy Policy.

Contact Form Information

Our customer-support form is delivered through FormSubmit. Information entered in the form is transmitted by FormSubmit to JULIV by email. Please do not include payment card numbers or other highly sensitive information in a support message.

How We Collect and Use Information

We collect information directly from you, through essential website technologies, and from service providers involved in payments, hosting, communications, shipping, fraud prevention, and order fulfillment.

We may use information to process and fulfill orders; arrange shipping; provide customer support; manage exchanges and refunds; communicate about orders; prevent fraud and misuse; improve and secure the Services; comply with legal, tax, and accounting obligations; enforce our policies; and send marketing communications when permitted by law.

Marketing Communications

If you subscribe to JULIV emails, you may unsubscribe using the link in an email or by contacting julivsupport@gmail.com. We may still send non-marketing communications about orders or support requests.

How We Share Information

We may share information only as reasonably necessary with service providers that help us operate JULIV, including Stripe, website hosting providers, contact-form and email providers, shipping carriers, fraud-prevention providers, analytics providers if used, professional advisers, and government authorities when legally required. We may also disclose information in connection with a merger, sale, financing, or transfer of all or part of the business.

JULIV does not sell personal information for money. Some privacy laws define targeted advertising or data sharing differently; where applicable, you may have rights regarding those activities.

Third-Party Services

The Services may link to or use third-party services. Their handling of information is governed by their own terms and privacy policies. JULIV is not responsible for the privacy, security, availability, or content of third-party services.

Data Retention and Security

We retain personal information only as long as reasonably necessary to provide the Services, maintain business records, resolve disputes, enforce agreements, and meet legal, tax, accounting, and regulatory obligations.

We use commercially reasonable safeguards designed to protect personal information. No method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

Your Privacy Rights

Depending on where you live, you may have rights to request access to, correction of, deletion of, or a portable copy of your personal information; to restrict or object to certain processing; to withdraw consent where applicable; or to opt out of certain targeted advertising or data sharing. These rights are subject to applicable legal exceptions.

To make a privacy request, email julivsupport@gmail.com. We may need to verify your identity before completing a request.

California Privacy Rights

California residents may have additional rights under the California Consumer Privacy Act, as amended, including rights to know, access, correct, delete, and opt out of certain uses of personal information, subject to applicable exceptions.

Children's Privacy

The Services are not intended for children under 16, and we do not knowingly collect personal information from children under 16. If we learn that such information has been collected, we will take reasonable steps to delete it.

International Data Transfers

Our service providers may process information in countries other than your country of residence. Where required, appropriate safeguards will be used for international transfers.

Changes to This Policy

We may update this Privacy Policy from time to time. The revised policy becomes effective when posted unless applicable law requires otherwise. The date above shows when it was last updated.

Contact

Questions or privacy requests may be sent to julivsupport@gmail.com.