Refund policy

Last Updated: September 11, 2026

Except where prohibited by applicable law, all JULIV sales are final and non-refundable.

Exchange Requests

An eligible exchange may be approved at JULIV's sole discretion. To request an exchange, contact JULIV through our customer-support form or email julivsupport@gmail.com within three days after delivery.

Submitting a request does not guarantee approval. We will review the request and provide instructions if the exchange is accepted.

Item Condition

Items submitted for an approved exchange must be unworn, unused, unaltered, undamaged, and in their original condition with all original packaging. JULIV may deny an exchange for an item showing signs of wear, misuse, alteration, damage, or abuse, or when the request does not meet this policy.

Return Shipping

Customers are responsible for return shipping costs unless applicable law requires otherwise. Do not send an item back before receiving exchange instructions from JULIV.

Legal Rights

Nothing in this policy limits rights or remedies that cannot be waived under applicable law.